Techworks equipment is delivered on the basis of a quote and a confirmed order. The general rules are set out below. The lead times, costs and delivery method for each order are those stated in the accepted quote.
1. Delivery
- Area: we deliver throughout Romania. For deliveries outside the country, contact us for a quote.
- Lead time: for products in stock, usually between 3 and 20 working days. For equipment manufactured or configured to order by the manufacturer, the lead time is the one stated in the quote and confirmed with the order.
- Cost: the transport cost is either included or stated separately in the quote, depending on weight, dimensions and destination.
- Delivery method: by courier, dedicated transport for large or palletised equipment, or collection by the Client, as set out in the quote. Unloading heavy equipment is the Client’s responsibility, unless agreed otherwise.
- Documents: the delivery is accompanied by an invoice or delivery note, the declaration of conformity or warranty certificate, and the manufacturer’s instructions, as applicable.
2. Receiving the goods
On receipt, check the number of packages and the condition of the packaging in the presence of the carrier. Note any visible damage on the transport document and inform us the same day. Shortages or damage not visible at delivery must be reported within 48 hours of receipt, to contact@techworks.ro, with photographs. Also check that the nameplate matches the quote (type, size, motor).
3. Non-conforming products
If you have received a product other than the one ordered, or a product with manufacturing defects, we will replace or repair it at no cost to you, after inspection. Do not install or commission equipment that you know to be non-conforming.
4. Returns
Corporate and professional clients
A conforming product that was ordered correctly may only be returned with our prior written consent, within 14 days of delivery, for standard stock products. The product must be unused, not installed, in its original packaging and complete with all accessories and documents. The cost of return transport and any repackaging or inspection costs are borne by the Client. Equipment manufactured, configured or specially sourced to order cannot be returned.
Consumers
Consumers have the right to withdraw from a distance contract within 14 days of receiving the product, without giving a reason, in accordance with Government Emergency Ordinance no. 34/2014. To exercise this right, send us a clear statement to contact@techworks.ro. The direct cost of returning the product is borne by the consumer. The right of withdrawal does not apply to products configured to the customer’s specifications or manufactured to order.
5. Refunds
Once we have received and inspected the returned product, we refund the amount due by bank transfer within 14 days at the latest. For consumers, this period runs from the date we were informed of the withdrawal, and the refund may be withheld until we receive the product.
6. Warranty and service
For defects that occur during the warranty period, write to us with the equipment serial number and a description of the problem. We arrange diagnosis, spare parts and service work, including for KSB equipment supplied by other suppliers. For details, see Terms and conditions.
7. Contact
TECHWORKS INDUSTRIAL SOLUTIONS SRL, B-dul Constantin Brâncoveanu nr. 116, Bl. M2/III, Sc. 3, Et. 3, Ap. 138, Camera nr. 1, Sector 4, Bucharest.
Email: contact@techworks.ro · Phone: +40 770 579 904 (Mon–Fri, 8:00–16:00).